This post will be a review of an experience I had and overall opinion of Ulta stores. I am not affiliated with Ulta stores and this is only my honest opinion. If uninterested, do not read further.
I have been shopping at Ulta for several years now. There is one right down the street and they have a good selection of makeup and nail polish. Lately, I go in multiple times a week.
I have made returns a few times. Once a polish I already had and didn't remember purchasing, once a damaged item for my mom, and once for a gift I wasn't fond of. All items were new and unused, and I received store credit because I knew there was something I'd want. Lately, I've been increasingly uncomfortable when entering the store. A few of the associates whisper when I come in, give me dirty looks, and are generally rude and snotty at the register. Soon I was no longer greeted, nor did anyone ask if I needed help. The final straw was when my cousin was returning something I bought for her, and I heard them (associates and a woman I knew to be a manager) talking about me at the register. One of the associates loudly and rudely said, "Oh, she's in here all the time." And later, I tried to use a coupon and mistakenly brought the wrong one. The associate said "I can't just make one for you, you know. You actually have to, like, have a coupon." I'm not sure if it conveys through text, but she was quite hateful, and I left the store extremely annoyed and dismayed. I made a quick call to Ulta customer service. (I hate having to complain about stuff- I was really tempted to hang up the entire time I was on the phone. I don't like causing trouble =/) I spoke with a very apologetic and efficient man named Bill, who took note of the situation and emailed our conversation to the general manager.
A few days later, I received a personal phone call from Kelly, the extremely nice general manager of 3 Ulta stores in my area. She was apologetic, grateful for my time and input, and incredibly understanding regarding my frustration. I was so pleased with the short conversation that I will absolutely continue to bring my business to Ulta stores and to make online purchases. I was frustrated, but a little kindness and recognition made a huge difference. In short, Ulta Customer Service receives an A+ from me. This is a very condensed version of the situation, but I wanted to share how wonderful the Ulta company seems to be. They truly value and appreciate their customers. Despite a few employees with little tact, I believe the company is one worth shopping with.
Swatches tomorrow :) I'm wearing Zoya Lolly right now. Testing the wear time, as I've heard mattes are terrible for long term wear. I work all day tomorrow just like today and I'm sleepy. See you soon :)